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Vice President, Consumer Product

CygnifySingaporeHybrid
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About the opportunity

About the Company


We are a leading global technology company specializing in innovative SaaS platforms for the telecommunications industry. Our mission is to empower telecommunication operators worldwide to rapidly launch and evolve digital brands, driving their transformation into modern "TechCos." We partner with major telecommunications operators globally, shaping future digital experiences for millions of consumers.


About the Role


We are seeking a strategic and execution-focused Vice President, Consumer Product to lead the strategic direction and execution of our global consumer product portfolio. This leader will be instrumental in defining end-to-end consumer product strategy, spearheading AI-driven innovation, and scaling digital experiences across diverse international markets. The role demands profound consumer product expertise, experience managing high-scale platforms, and a proven track record of leveraging AI to drive significant impact on growth, personalization, and operational efficiency.


Responsibilities


Product Strategy & Vision:

  • Define and drive the overall consumer product vision, strategy, and revenue growth, with a strong focus on innovation and scalable business impact across multiple international markets.
  • Align product strategy with overarching business objectives, customer experience priorities, and monetization goals.
  • Demonstrate a deep understanding of revenue models, customer acquisition, lifecycle management, retention strategies, and other key growth levers, holding accountability for measurable business outcomes and overall product impact.
  • Translate company-wide strategic initiatives into clear, high-impact product initiatives that are scalable and commercially viable.
  • Own the entire product strategy, roadmap prioritization, commercial performance, product-market fit, and cross-functional alignment across markets, ensuring a consistent operating cadence globally.

AI Roadmap & Strategy Leadership:
  • Lead the development and definition of the AI roadmap for our consumer products, ensuring AI capabilities are deeply embedded into the core consumer product strategy.
  • Establish robust AI governance frameworks, measurement methodologies, and ROI tracking mechanisms to demonstrate tangible business value.


Large-Scale Product Management:

  • Manage high-traffic, high-transaction consumer platforms serving large customer bases across multiple international markets.
  • Drive product scalability, reliability, and performance, ensuring a seamless user experience at massive scale.
  • Oversee the full product lifecycle, from discovery and prioritization through development, launch, and continuous optimization.


Customer Experience Excellence:

  • Champion a world-class consumer experience across all digital touchpoints.
  • Leverage data analytics, user research, and experimentation to continuously optimize user engagement and retention.


Leadership & Organizational Development:

  • Build, lead, and mentor high-performing product teams across diverse geographies.
  • Foster a culture of experimentation, accountability, and data-driven decision-making within the product organization.
  • Collaborate extensively with engineering, data science, design, marketing, and operations teams to ensure cohesive product development and delivery.


Requirements


  • Minimum of 15 years of progressive product leadership experience, with a substantial focus on consumer digital products.
  • Demonstrated success in managing and scaling large-scale, high-growth consumer platforms serving millions of users.
  • Strong domain expertise in SaaS, telecommunications, fintech, super applications, or other high-volume digital ecosystems.
  • Proven track record of leading and executing AI-driven product transformations, with measurable impact.
  • Extensive experience leading multi-market or international product portfolios.
  • Deep understanding of AI/ML applications within consumer products, coupled with hands-on experience translating AI capabilities into tangible business impact.